We love what we do and because of that we want you to love our products. It is important to remember that our products are made from the heart for the heart, but we are only human and mistakes can happen. Please bear with us as we strive to fix it, because the only thing we care about is your satisfaction. It is very important to us that we communicate.
All of our orders are shipped via Australia Post. The following shipping charges apply:
Australia: $5.00 Unframed | $15.00 Framed and Canvas
International*: $15.00 Unframed | $50.00 Framed* and Canvas*
Unframed keepsakes are sent in the sturdy, rigid envelopes to ensure no bending occurs.
Due to the personalised nature of our product, delivery times will vary. We strive to process each order within 2-3 days. Canvas orders can take up to 7-10 working days as they are printed off site. If you require the product urgently, please contact us. Delivery times are out of our control and will depend on postal services available to your area.
*When ordering products internationally that contain wood, A Day 2 Remember will carry no responsibility for any custom issues or charges that may arise. If you are not sure, please check the custom regulations for the country of your shipment destination.
It is paramount to us that your are happy with your purchase. We are confident that you will love your A Day 2 Remember keepsake but if for any reason you don’t and wish to return it, we will refund the full amount less postage within 7 days from receipt of the product.
How to make a return
Please email us at firstname.lastname@example.org stating a reason for your return and we will give you instructions on where to send it. The product must be returned in its original condition.